Customer Service
Orders
If ordered by 5 p.m., orders will be shipped within 5 – 10 business days. (Due to COVID-19 mandates shipping delays may occur). Orders placed on Friday after 5 p.m., will be processed on the following Monday.
Delivery time does not include weekends or holidays. If you have an inquiry regarding the status of your order and/or product availability, please text us on What’s App at +91-7417549575
Return Policy
Customer satisfaction is very important to us. If you are not satisfied with your order, we will gladly accept your return within 14 days of your order’s arrival. Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Used merchandise cannot be returned unless found to be defective within 14 days of receiving your order. Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your account.
To return an item, please do the following within 14 days of receiving your order:
Email support@paper2publish.com with the following information
Date you placed the order
Date you received the order
Order #
Last Name
Billing address of the card used for purchase
Item number of the piece(s) you are returning
When your RMA is successfully created, you will receive a confirmation email with your RMA #. Please allow up to 48 hours for your RMA to be processed. When your RMA is approved, you will receive a confirmation email with return shipping instructions. You must receive an RMA # and approval before returning any item(s). All packages will be refused if an approved RMA # is not on the box or the allotted return time has passed.
Please mail returns to the address that will be shared in the email
The customer is responsible for return shipping fees. Please use a shipping method that includes a tracking number. We are not responsible for lost return packages.
Contact Us
Please feel free to contact us between 10:00 Am to 7:00 Pm from Monday to Friday at
Whatsapp: +91-7417549575
Phone: +91-7417549575
Email: support@paper2publish.com
Instagram: paper2publish